FAQ

Q - What is the best way to contact you?

A - We do our best to answer any questions as quickly as possible. The best way to contact us is via  our email, support@vipsheep.com

 

Q - When will my order be shipped?

A - Your order will be shipped within 1 to 3 business days.

 

Q - How long will it take for my order to arrive?

A - For the free standard shipping, your package should arrive within  14 and 25 business days. Please note that we have no control over unexpected delays at your country's customs or post office.

 

Q- It's been over 25 days and I still haven't received my order, where’s my package?

A- If your order was not a pre-order, then there is a chance your package is delayed by your country's customs or local post office. In this case please contact us so we can find a solution.

 

Q - I need my order ASAP, which shipping option should I choose?

A - If you have time limitations,  we recommend you choose the express shipping option. Express shipping does require a signature upon arrival.